Three Solutions Pivacy Policy

Last update on 01 September 2023

This privacy policy will explain how Three Solutions (hereinafter as the “3S”) uses the personal data collected when you navigate on 3S website(s). 3S is committed to ensuring the protection of collected personal data in accordance with all applicable legislation, including European Union legislation.

By navigating 3S website(s) you are bound by this privacy policy.

Following topics are covered by this document:

  • Data collection
  • Data storage
  • Marketing
  • How will we use your data?
  • What are your data protection rights?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

1. Data collection

Data is collected by Three Solutions OÜ, Estonian registry code 16479909, address Tartu maantee 84a-51, Tallinn, Estonia.

Most of the collected data has been entered by you when registering on 3S website(s) and purchasing or selling goods. Such data includes full name, social security number or similar and date of birth, nationality, country of residence, phone numbers, e-mail addresses, company name, financial information (e.g banking information, credit and debit cards data, form of payment), information for delivery (e.g delivery and pick-up address(es), shipment numbers and tracking information, information need for customs clearance) and invoicing address(es), other necessary data for performing transaction or required to complete KYC processes. You might provide us with additional information when customizing your account or when you participate in surveys, dispute resolution, customer service discussion or if you contact 3S for any other reason.

3S also collects your data indirectly when you browse 3S website(s), purchase or sell goods on 3S website(s), communication with 3S customer service, details related to purchase or sale of goods, transportation details, including incidents during the transportation. We may receive personal information from third parties, which may include parties who provide this information in fulfillment of a legal obligation and only to extent permitted by applicable law. We may obtain information about you from publicly available records. In addition, 3S collects data using cookies (e.g pages you visit, access time, duration of visits, links you click, IP address, device type, operating system and version, browser type and setting, location data)

Your data is processed in accordance with relevant legislation, including EU data protections legislation (GDPR), and the purpose of the data collection is to manage customers and supply and delivery of goods purchased and sold.

2. Data storage

3S securely stores your data on secure servers located in the European Union. Servers are hosted by our partners in accordance with all applicable rules and regulations.

European Union user data may be sent outside the European Union, primarily for the purpose of making deliveries, customer service and collecting debts.

Information you submit on the 3S website(s) may be sent outside EU and processed by our service providers.

3S will keep your data until the end of the expiration period, which is usually 10 years. Once this time period has expired, 3S will delete your data automatically. At the end of the expiration period your account is deactivated by 3S.

3. How will we use your data?

3S collects your data so that we can:

  • Identify you and manage your account
  • Process your purchase or sale
  • Organize transportation
  • Perform other obligations according to the contract with you
  • Inform you of any important changes in 3S website(s)
  • Email you with special offers think you might like
  • Communicate with you in different matters
  • Administer 3S website(s) and for internal operations, such as troubleshooting, data analyses, statistical and survey purposes, testing and mostly to improve 3S website(s).

We do not sell, distribute or lease any of your information to anyone who doesn’t require that information on legal grounds. We may share and disclose information about our customers in the following limited circumstances and to trusted third party:

  • When 3S processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
  • Under certain circumstances, we may be required to disclose your information in response to valid requests by public authorities, including to meet national security, law enforcement requirements or KYC request from our banks.
  • Third party vendors who we employ to perform tasks on our behalf., such as CRM providers, website analytics companies (e.g., Google Analytics), payment processing providers, email service providers and others.
  • We use third parties for advertisement, web hosting providers etc

Our trusted third party processors are contractually bound and have technical, organisational and security measures in place to keep your information confidential and use it only for specified, explicit, and legitimate purposes.

If we intend to use any data provided by yourself for marketing purposes, such as sending updates or information relating to the product, we will always make this clear and offer an ‘opt out’ should you wish not to receive such information.

If you agree, 3S will share your data with our partner companies so that they may offer you their products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

4. Lawful Basis for processing your information

Our lawful basis for collecting and processing your information will depend on the type of information concerned and the specific context in which we collect it. However, we will generally only collect information from you where either;

  • We need the personal information to perform our obligations under a contract with you
  • The processing is in our legitimate interest and not overridden by your rights
  • You have given your consent to do so

When operating our services, responding to your messages, updating 3S website(s) we have legitimate interest for processing your information.

5. Your data protection rights

You are entitled to the following:

The right to access – You have the right to request 3S for copies of your personal information. We may charge you a small fee for this service. Your right to access shall not adversely affect the rights and freedoms of others.

The right to rectification – You have the right to request that 3S correct any information you believe is inaccurate. You also have the right to request 3S to complete the information you believe is incomplete.

The right to withdraw your consent – If you have given 3S consent for processing your information then you have a right to withdraw your consent to processing of your information at any time.

The right to erasure – You have the right to request that 3S erase your personal data, under certain conditions, especially those specified in GDPR.

The right to restrict processing – You have the right to request that 3S restricts the processing of your personal data, under certain conditions, especially those specified in GDPR.

The right to object to processing – You have the right to object to 3S’s processing of your personal data when the basis of processing is our legitimate interests, under certain conditions, especially those specified in GDPR. This also applies to profiling. If you are processing your information for direct marketing purposes, you have the right to object to processing at any time.

The right to data portability – You have the right to request that 3S transfer the data that we have collected to another organization, or directly to you, under certain conditions, especially those specified in GDPR.

You have the right at any time to stop 3S from contacting you for marketing purposes or giving your data to other members of the 3S. If you no longer wish to be contacted for marketing purposes, please inform us using Crisp.

If you make a request, we have one month to respond to you. Generally exercising of the above right’s is free of charge. In case requests are manifestly unfounded or excessive we may charge an appropriate fee (at most our actual costs), in accordance with the applicable statutory regulations, or refuse to process the application.

If you would like to exercise any of these rights, please contact us at our email: [email protected]

6. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit 3S website(s), we may collect information from you automatically through cookies or similar technology. We use cookies to provide you with a better, faster and safer user experience, to keep you signed in or to show you personalized advertising.

There are a number of different types of cookies, however, 3S website(s) uses:

  • Essential cookies - These cookies are vital to provide a safe and smooth experience on our website. This cookie type cannot be turned off on our system, however you can use your browser settings to prevent their use.
  • Functionality – 3S uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – 3S uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 3S sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, please note that doing this may affect how 3S website(s) functions. Some pages and services may become unavailable to you.

7. Other important information

Privacy policies of other websites - 3S website(s) contains links to other sites. Please be aware that our privacy policy does not apply to these sites. So if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy - 3S keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st of September 2023

How to contact us - If you have any questions about 3S’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: +372 5466 0333

Or write to us at: Tartu manatee 84a-51, 10112 Tallinn, Estonia

How to contact the appropriate authority - Should you wish to report a complaint or if you feel that 3S has not addressed your concern in a satisfactory manner, you may contact the European Data Protection Board.